SMTP Email notification

October 3, 2023
April 15, 2024

Using the SMTP (Simple Mail Transfer Protocol) integration gives you more flexibility as to how the email alert looks and the content it contains compared to the Email integration.

Setting up an SMTP integration enables you to send alert and incident notifications to the selected emails. This means that when you create an alert or incident, you can choose the SMTP integration you have created as the method of receiving notifications.

1. Navigate to Integrations in the FireTail platform. Select the Create integration tab.

2. Click SMTP Email integration.

3. In the Name of Integration field, enter a name for the integration.

4. Fill in the form:

  • Enter a list of email addresses to receive notifications - Enter the email address the notifications will be sent to. To add more than one email address press enter after each email address you input.
  • From email - Enter the email that the email will be sent from.
  • SMTP Host - Enter the SMTP host of your email provider. For example, Gmail is Refer to your email provider's documentation for instructions on where to locate the SMTP host.
  • SMTP Port - Enter the port that the SMTP server is using. Refer to your email provider's documentation for instructions on where to locate the SMTP host
  • SMTP Username - Enter the email address.
  • SMTP Password - Enter the password used to sign in to the email account.
  • Email subject - The subject that will appear in the email. Can be edited as needed.
  • Email body - The main content of the email. Can be edited as needed.

Note: When configuring email notifications, you have the option to modify both the subject line and the body of the email. Tokens, which act as dynamic variables, are used to insert specific information from the triggered alert into these sections. For example, if you include the token {alert_timestamp} in the email body, the notification sent to the designated email addresses will display the alert generation time in UTC format, such as 21/04/2023T12:35:36

For a list of all tokens, go to Dynamic variables. Learn how to Customize notifications.

5. Click Submit.

The integration is created and listed under the existing integrations tab You can now select this integration as a notification method when you create an alert or create an incident.