Reset password

March 9, 2023
April 6, 2024

If you have forgotten your password, you can get a reset password link sent to your email.

1. At log in, click Forgot password.

2. Enter the email address you use to log in. Click Continue.

3. A reset password link is sent to your email from FireTail support (check your junk and spam folders if you do not receive the email). Click the link in the email.

4. You are prompted to change your password. Enter a new password, enter it again to confirm. Click Reset password.

Note: Passwords must contain:

  • At least eight characters
  • At least one from three of the following four categories:
    • Lowercase letters.
    • Uppercase letters.Numbers (0-9).
    • Special characters (for example, !&%%^*).

When the password has been reset, you can log in to your account.