ServiceNow
Get alerts and incident notifications sent to a ServiceNow instance.
The ServiceNow Integration allows you to send alert and incident notifications from FireTail to your ServiceNow instance. By setting up this integration, you can automate the creation of incidents in ServiceNow based on alerts generated in FireTail, ensuring timely response and management of critical issues. This integration helps streamline your incident management process and enhances visibility across your IT operations.
Key Benefits:
- Automates the creation of ServiceNow incidents based on FireTail alerts.
- Ensures real-time notification of critical issues within the ServiceNow platform.
- Customizes incident details like urgency, caller ID, and descriptions to fit your ServiceNow setup.
After configuring the integration, FireTail will send alert and incident notifications to your specified ServiceNow table. The integration uses the ServiceNow API to create incidents or alerts with details such as a short description, caller ID, and urgency level.
This setup enables automatic incident creation in ServiceNow whenever a relevant alert is triggered in FireTail, allowing your team to be notified of issues directly within the ServiceNow platform.
To set up the ServiceNow integration, you will need your ServiceNow instance URL, API key, and details about the ServiceNow table where incidents will be created.
Ensure you have the appropriate permissions to generate an API key and access the necessary tables in ServiceNow.
For more information refer to FireTail's documentation or contact customer support.
